Telephone Language and Phrases

Answering the phone

·       Good morning/afternoon/evening, Geetha Stores, Rani speaking.

·       Who's calling, please?

Introducing yourself

·       This is Ram speaking.

·       Hello, this is Murugan from PR Transports.

Asking for someone

·       Could I speak to Dr. Raju, please?

·       I'd like to speak to Dr. Raju, please.

·       Could you put me through to Dr. Raju, please?

Explaining

·       I'm afraid Dr. Raju isn't in at the moment.

·       I'm sorry; he's in a meeting at the moment.

·       I'm afraid he's on another line at the moment.

Putting someone on hold

·       Just a moment, please.

·       Could you hold the line, please?

·       Hold the line, please.

Problems

·       I'm sorry, I don't understand. Could you repeat that, please?

·       I'm sorry; I can't hear you very well. Could you speak up a little, please?

·       I'm afraid you've got the wrong number.

·       I've tried to get through several times but it's always engaged.

·       Could you spell that, please?

Putting someone through

·       One moment, please. I'll see if Dr. Raju is available.

·       I'll put you through.

·       I'll connect you.

·       I'm connecting you now.

Taking a message

·       Can I take a message?

·       Would you like to leave a message?

·       Can I give him/her a message?

·       I'll tell Dr. Raju that you called.

·       I'll ask him/her to call you as soon as possible.

·       Could you please leave your number? I shall ask him to get back to you.